If we haven't answered yours, just call - Geoff or one of the team will help.
My ceiling is wet near the chimney - is it definitely the chimney?
Not always - it could be the chimney flashing, the pointing, the lead soaker courses, or even a tile problem nearby. We diagnose the true source before touching anything and explain exactly what needs doing in plain English.
How quickly can you come out?
For active leaks we usually get someone out the same day or next morning. Standard quote visits are typically within 2-3 working days.
Is the quote really free? Will you pressure me to book?
Yes, completely free, with no hard sell. We give you a written quote and follow up once - that's it.
Are you insured?
Yes - we carry full public liability and employer's liability insurance. We're happy to email a copy of the certificate before any work starts.
What's covered by the 20-year guarantee?
All workmanship - if something goes wrong because of how we fitted it, we come back and put it right at no cost, for 20 years.
Do you work outside Winchester?
Our core area is Winchester, Andover, Petersfield, Alton and surrounding villages. We can occasionally take jobs further afield - best to call and check.